Returns

↩️ Returns Policy

1. General Return Terms

Our Returns Policy applies to business customers only (B2B). Returns are only accepted under the conditions described below. We do not accept returns based on consumer right of withdrawal, as our sales are strictly B2B.

2. Returning Non-Defective Products

You may return unopened, non-defective products within 14 days of the invoice date for a refund, subject to the following conditions:

  • The product must be in unused and resalable condition.
  • All original packaging, labels, seals, and documents (including invoice) must be intact.
  • You are responsible for return shipping costs.
  • The original shipping fee paid by us is non-refundable and will be deducted from the refund.

We reserve the right to reject returns that do not meet these conditions.

3. Damaged or Incorrect Items

If you receive products that are:

  • Damaged during transport, or
  • Incorrectly supplied (wrong item or quantity)

You must notify us in writing within 5 business days of delivery. Please send your claim to support@ol-y.com and include:

  • Your order number
  • Photos of the item(s), packaging, and shipping label
  • A description of the issue

Claims made after this period will not be accepted.

4. Return Process

  1. Contact us via email to request a return authorization.
  2. Once approved, you will receive return instructions and a return reference number.
  3. Pack the items securely and include a copy of your invoice and the return reference.
  4. Ship the goods to the address provided in our return instructions.

5. Refunds

Once we have received and inspected the returned goods, we will issue a refund within 10 business days. The refund will exclude original shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

6. Questions?

If you have questions regarding returns, please contact us at:

Email: support@ol-y.com
OLY Europe B.V., Weena 690, 3012 CN Rotterdam, Netherlands

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