🚚 Delivery Information
1. EU-Wide Shipping
We deliver to all countries within the European Union. Orders are shipped from our central warehouse in the Netherlands. Shipping is available to business customers, retailers, gyms, and distributors.
2. Shipping Costs
Shipping costs are calculated automatically at checkout based on the total weight of your order and the destination country.
The total shipping cost will be clearly displayed before you confirm your order. No hidden fees apply after checkout.
3. Estimated Delivery Times (from the Netherlands)
Once your payment is confirmed and your order is processed, estimated delivery times are as follows:
- Netherlands, Belgium, Luxembourg: 1–2 business days
- Germany, France, Denmark: 2–3 business days
- Sweden, Austria, Poland: 3–4 business days
- Finland, Italy, Spain, Portugal: 4–5 business days
- Other EU countries: 4–6 business days
Note: Larger pallet orders or remote areas may require additional time.
4. Dispatch & Tracking
Orders are dispatched within 1–2 business days after payment is received. You will receive a shipping confirmation email with tracking information once your order has been shipped.
5. Shipping Providers
We work with reliable carriers including DHL, DPD, PostNL and UPS to ensure fast and safe delivery across Europe.
6. Delivery Terms
All shipments are made DAP (Delivered At Place) unless otherwise agreed. This means the buyer is responsible for any import clearance or duties, if applicable (although not common within the EU).
7. Delivery Issues
If your delivery is delayed or your parcel arrives damaged, please contact us within 5 working days at support@ol-y.com. Include your order number and relevant details so we can assist you promptly.
8. Contact
If you have any questions regarding shipping or delivery, please contact our team:
Email: support@ol-y.com
OLY Europe B.V., Weena 690, 3012 CN Rotterdam, Netherlands