🔐 Privacy Policy
1. Introduction
Welcome to OLY Europe B.V.’s privacy policy. We respect your privacy and are committed to protecting your personal data. This policy describes how we collect, use, and protect your personal data when you interact with our website (https://ol-y.com), including when you place an order, contact us, or subscribe to our communications.
2. Important Information
This website is intended for business use only. We do not knowingly collect data from consumers or children.
3. Controller
OLY Europe B.V. is the data controller and responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your rights, please contact:
Email: support@ol-y.com
Address: Weena 690, 3012 CN Rotterdam, Netherlands
KVK: 93875207 — VAT: NL866557404B01
4. Data We Collect
We may collect the following categories of data:
- Identity & Contact Data: Company name, contact person, address, email, phone number.
- Financial Data: Bank details, payment method, transaction history.
- Technical Data: IP address, browser type, device ID, cookies.
- Usage Data: Browsing behavior and interaction with our website.
- Marketing Preferences: Consent status and subscription settings.
5. How We Collect Your Data
- When you register, place an order, or contact us directly.
- Automatically through cookies and analytics tools (e.g., Google Analytics).
- From public or business directories, for due diligence or verification purposes.
6. How We Use Your Data
We process your data to:
- Fulfil orders and manage your account.
- Handle payments and invoices.
- Provide customer support and respond to inquiries.
- Send service-related or marketing communications (with your consent).
- Comply with legal obligations (e.g., tax reporting).
7. Legal Basis for Processing
We process your data based on one or more of the following:
- Performance of a contract (e.g., fulfilling your order).
- Legitimate interest (e.g., fraud prevention, service improvement).
- Legal obligations (e.g., tax compliance).
- Consent (e.g., for email marketing — you can withdraw at any time).
8. Sharing Your Data
We only share your data with trusted third parties, such as:
- Payment processors and banks.
- Shipping and logistics providers.
- IT and hosting service providers.
- Government authorities or regulators (when required).
We do not sell your data to third parties.
9. International Transfers
Your data is stored in the EU. If data is transferred outside the EU, we ensure equivalent protection is applied (e.g., via Standard Contractual Clauses or adequacy decisions).
10. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Only authorized personnel have access to your data for business purposes.
11. Data Retention
We keep your data only as long as necessary for the purpose it was collected, including for legal, accounting, and tax purposes. Data related to orders is retained for a minimum of 7 years as per EU tax regulations.
12. Your Rights
You have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time (for marketing).
- Lodge a complaint with your local Data Protection Authority (DPA).
13. Marketing & Communication Preferences
You can opt out of our marketing emails by clicking the unsubscribe link in any message or by contacting us at support@ol-y.com.
14. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings via your browser. For more details, please see our Cookie Policy.
15. Updates to This Policy
This policy may be updated periodically. The latest version will always be available on our website. Continued use of our services after changes are made constitutes your acceptance of the updated policy.
16. Contact
For any privacy-related questions or requests, contact us at:
Email: support@ol-y.com
OLY Europe B.V., Weena 690, 3012 CN Rotterdam, Netherlands