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Auto-refill FAQ

What is Auto-refill?

Auto-refill is a recurring delivery of products you use regularly. You get a reminder before each charge and can pause, skip, change or cancel anytime.

Is there a commitment?

No. You can cancel anytime from My pages.

When do I get a discount?

From the very first delivery (10%). It can climb to 12% after 3 deliveries and 15% after 6.

Can I skip a delivery?

Yes — skip the next delivery from My pages → Auto-refill.

Can I pause?

Yes — pause 30 days, 60 days or a date of your choice.

When do I get bonus points?

After 2 completed deliveries you unlock 500 bonus points.

When do I get a gift?

A free gift unlocks after 3 completed deliveries.

How do I cancel?

My pages → Auto-refill → Manage → Cancel. It takes effect immediately and you get an email confirmation.

Find answers to common questions or get in touch with our team